On March 16th following instruction by the BC Government, most of our 70+ retailers began temporarily closing their doors to help prevent the spread of COVID-19. Almost two months have passed, and a lot has changed. For all of us.

We would like to extend gratitude to the Cottonwood retailers who stayed open throughout phase 1 of the pandemic to support our community. It was a scary time, and caused a lot of stress for everyone. We are very proud to call these retailers part of “our team”.

Further, we would like to thank our Cottonwood Operations & Security staff who worked throughout phase 1 of the pandemic. Because Cottonwood has some “essential services”, we were not able to close completely. Due to fire regulations, our main doors needed to remain open, and therefore despite most of our retailers being temporarily closed, the Centre remained open throughout Phase 1. As you can imagine, this created some challenges in making sure the Centre stayed safe & clean for retail staff & customers. Our team did a fantastic job. Thanks to all of you!

On May 6th, the BC Premiere announced that the Province will begin to move into phase 2 of the BC Restart Plan. This includes phasing in some careful social interaction & lifting some of the restrictions on business activity. As such, most Cottonwood retailers will begin the process of re-opening their stores to shoppers starting Tuesday, May 19th. The Centre will be open 11am to 6pm daily. We will not be open “regular” hours for some time to allow our retailers time to hire staff if needed, get their stores back into operating condition, & create their own in-store protocols for safe social distancing, and cleaning/sanitizing. Not all of our retailers will open on the 19th. Please visit our Store Directory for information, or call the store directly for the most updated information on hours and opening.

We are looking forward to seeing you soon!

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We have taken the following steps to help shoppers & tenants with good social distancing:

  1. We have placed social distancing reminder signage throughout the Centre
  2. We have created a one way system through our washroom corridor & food court
  3. We are designating entrance and exit doors at our three main entrances, and putting signage on each door to  help guide shoppers
  4. We are committed to providing retailers with social distancing signage if required
  5. We are supporting our tenants in creating good social distancing protocols and systems
  6. We have eliminated special events until further notice
  7. We will be airing social distancing reminders on our overhead announcement system every 30 minutes

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You can check our stores directory for store hours, or you can call each store directly for the most up to date information on hours and opening. It is important to note that not all of our retailers will be open immediately, and many of them will have reduced hours while they work to create their social distancing systems & protocols, and hire new staff if required.

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While it is up to all of us to ensure we have safe shopping & dining experiences, we are confident that we have implemented good social distancing and sanitization protocols to provide our patrons with a safe dining experience in our Food Court.

  1. We have implemented an enhanced sanitization protocol based on CDC recommendations
  2. We have removed some of our food court seating, and placed signage on some of the remaining seating to help guide patrons to follow social distancing guidelines & protocols
  3. We have implemented a one-way system for moving through our food court safely

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