Full Time, Permanent
Cottonwood Chilliwack
Posted 2 weeks ago

COMPANY DESCRIPTION

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

  • We exist to add joy to our customers’ lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we’d treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate

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WHAT YOU’LL DO:

The Customer Experience Leader (CEL) is a member of the Store’s Leadership Team and is responsible for leading and executing work that contributes to the Store’s operations and customer experience.

In this role, you’ll:

Responsible for the opening and closing of the store, the daily store operations, customer experience, maintaining visual standards and achieving or exceeding sales plans Support the planning, prioritization and execution of the work you and the team are doing Responsible for the facilities, maintenance, health and safety and loss prevention of the store on the shift you are leading Collaborate with others and work cross functionally while celebrating and role modelling diversity of thought and inclusion Cultivate an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work Embrace and role model change Foster an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers

WHO YOU ARE:

1-2 years of experience in a customer service, merchandising or operations role Demonstrated commitment to creating an exceptional employee and customer experience Experience leading others.

Apply Here: Customer Experience Leader – Indigo

Job Features

Job Category

The Customer Experience Leader

Wage

$16/hr

Hours/Week

25+

Experience

1-2 years

Apply Online